FAQs

Where do you ship to and how long are delivery times?
We offer free shipping on all orders within Australia and the USA. Orders will be processed within 1-2 business days and delivery times may vary between 4-8 days for metropolitan areas and up to 15 days for regional areas.

What is your returns policy?
We offer free returns on all items within 30 days of purchase. Head to the returns portal to contact us about your order.

What is the warranty period on this product?
All Oxora products come with a 12-month warranty for any quality or manufacturing related issues. Reach out to us via the contact portal or at support@oxora.com.au and we will get back to you as soon as possible.

Are the ear spoon attachments re-usable?
All wax tip attachments are re-usable. We recommend cleaning each attachment between use by alcohol wipe/swabs, detaching the tips and soaking them in water or spraying with alcohol.

Does this ear cleaner connect via Bluetooth or Wi-Fi?
The OXORA EarScope™ uses a Wi-Fi connection to support the continuous bandwidth required to transmit live video streaming from the OXORA EarScope™ to your mobile device.

Can I clean my child’s ear with this device?
It is advised that children below the age of 16 are only to use this device with the assistance of or under the supervision of an authorised adult.